Even after doing all your target market analysis and creating your client avatar, some people will still say NO to your products and services. The reasons are numerous – ranging anywhere from the price is not affordable to not understanding the benefits you’re offering – but these responses are not reasons to give up. Remember that any kind of business marketing, both online and in person, is not about the sale: it’s about building the relationship.

Relationship marketing is about just that: building a long-term relationship that fosters customer loyalty, interaction, and engagement. It’s not about a quick sale or adding new names to your prospect list. Right now, at the beginning of these relationships, it’s all about proving your worth and showing your expertise in a helpful way to gain trust from your audience.

I once heard a marketer ask, “Did you marry your spouse the moment you met them? Of course not, so don’t expect your prospects to buy your product the moment you meet them either.” That idea really stuck with me because we’ve heard time and again that prospects become customers when they know, like, and trust you. Hitting someone up with your sales pitch at a networking meeting eliminates the “getting to know you” phase and then you’ll always be remembered as desperate or uncouth.

Tip #1: Be seen

Networking is vital to spreading the word about your business. LinkedIn is a phenomenal place to start but being seen on social media means being active every day of the week. Post to your feed and in your groups; share about live events you’re attending; add a personal element to your posts by sharing a new-to-you vacation spot. No need to spend hours a day on LinkedIn but posting a minimum of 5 days a week is necessary.

Also remember to network in person. Attend business events in your community. Inquire about joining your local Chamber of Commerce, BNI chapter, or Toastmasters group. If it’s in your budget, sponsor a youth sports team or, at the very least, participate at local community day fairs by renting a booth and meeting your local neighbors.

Tip #2: Treat all your connections as gold

When you get to the point in your relationship that you’re asking for a meeting or a sale but the prospect says “No,” don’t take it as a personal affront and kick that connection off your list. Instead, get some feedback about why they said no and don’t be afraid to ask if they know of anyone in their circle who could use your service. This type of mutual friend introduction is much more welcoming than you randomly trying to connect blindly.

Also, you never know when your connection will change their mind and decide to hire you. It could be six months from now or two years from now but continued interaction on LinkedIn will keep your name front and center in their mind.

Tip #3: Be consistent

Consistency refers to posting to LinkedIn daily but it also means to keep your offerings updated and produce new content on a regular basis. Write a new article or record a new video for your LinkedIn feed on a weekly basis. Create checklists or short reports on a regular basis and hand offer them on your feed and in your groups. If your prospects and connections see the same old products or freebies on your site or in your feed, they will think you’re business is as stagnant as your offerings.

Hearing “no” is a disappointment but that doesn’t mean it will be a “no” forever. The timing of your offering for your prospect may not be right, plain and simple, so keep fostering that friendship/relationship and be ready when the prospect changes their mind.

What’s Next?

Step 1: Revise Your Expectations And Expect Resistance

If you’re familiar with the principles for successfully growing an online business, then you know that Step 1 of successfully pulling out a strategy to optimise and grow your business is to shift your mindset. I share through this blog and social media channels some tips and tools to help you with that. Yet, we all know that it takes more than just knowing what to do to actually do it.

That’s why I want to invite you to revise your expectations. Know that there will be resistance along the way. You might say to yourself “I’ll have a look tomorrow again”, “that’s not so urgent”, “I’m not sure that’s for me”, “I don’t think this will work for me”, or many other things. Often when we’re stepping out of our comfort zone (a.k.a. what we’ve been doing until now) we’re finding excuses to keep on doing what we’ve always done. The first step in success is acknowledging that. So… acknowledge where you’re at. Then…

Revise your expectations bearing in mind your goals AND your life. Not everything that I’m sharing will resonate with you. Not everything will be applicable to you either. And that’s alright! But you’ve got to start somewhere.

So, as long as you’re clear on your goals and on your vision, take a conscious decision of what you want to apply starting from today. And if you are not clear on your vision, here are a few resources you might find helpful:

• Customer Journey Review Pack,
• Plan Your Customer Journeys And Offers For Profits,
• Business Success Academy, or
• Schedule a call with me to discuss where you’re at in your business and what you should focus on.

Step 2: Carve Out Time, And Make A Plan

That’s where carving out time, and making a plan comes in. You know yourself at that stage better than I do. Use that knowledge to implement a plan of action that will help you start making positive changes into your life, that will soon bring positive changes in your business and in your life.

If you’re stuck wondering what to do next, I invite you to join the FREE Optimised Business Membership.

Step 3: Just start

There’s no tomorrow in success. Any successful path starts today, with a small change that you keep on building onto. Commit to starting today with ONE small thing, and share with me in the comments what it is. This commitment will help you start – and keep – taking action!

Step 4: Get Support!

We tend to want to do things on our own. I’m not stranger to that either. But I’ve learnt over time, and I’ve seen both with my personal coaching clients and professional mentoring clients, as well as with myself, that getting support helps to really create the change we’re after. So, if you’re stuck wondering what’s next, and you know you need help, I invite you to check out the many online resources I have created to help you save time and achieve faster growth in your business: Free articles, online community, online books and courses. If you’d like private mentoring for your business strategy, you can also book a call with me to discuss the different mentoring options that are available for your special needs.

Step 5: Please Share!

If you like what I’m sharing, please do me a favour and share it with friends or colleagues you know would benefit from it! The more we are on this journey, the greater the collaborations, co-creation and achievements!